Frequently Asked Questions
Everything you need to know about shopping with Claude & Co.
What is the standard shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the specific garment dimensions listed in the description.
What payment methods do you accept?
Claude & Co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably sourced?
Sustainability is at our core. We use organic cotton, recycled polyester, and ethical manufacturing processes. Detailed information about the materials used can be found on each individual product's 'Sustainability' tab.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.